POPIA notice for South Africa

Last updated: 11 November 2026

If you use Listenwell in South Africa, the Protection of Personal Information Act 4 of 2013 (POPIA) protects your personal information. This notice explains how it applies. It works alongside our Privacy Policy, which has the full detail of what we collect, why, who we share it with and how long we keep it.

Responsible party and Information Officer

The responsible party is Redplumm International Limited, a company registered in England and Wales (company number 12641418), 2 Wilkins Way, Bexhill-on-Sea, East Sussex, TN40 2RD, United Kingdom. We're also registered with the UK Information Commissioner's Office (registration ZC271857).

Information Officer: Nicholas Davies, Director. Contact: support@listenwell.io (subject "POPIA").

What we process and why

We process your account details, what you share in conversations, the notes and journal Listenwell writes for you, check-up answers, bookings, subscription and usage records, and basic technical data. We use it only to provide Listenwell to you, keep it secure, and meet legal duties. The Privacy Policy lists it all.

Special personal information

What you talk about may include special personal information, such as your health, sex life, religious beliefs or other sensitive matters. POPIA allows us to process it with your consent (section 27(1)(a)). You give that consent when you create your account, and you can withdraw it by deleting your account. We don't use special personal information for anything other than providing Listenwell to you.

Children

Listenwell is for adults aged 18 and over. We don't knowingly process children's personal information. If you believe a child has an account, tell us and we'll delete it.

Cross-border transfers

Your information is stored in the European Union and processed by providers in the United Kingdom, the European Union and the United States (see Who we share it with). Under section 72 of POPIA, we transfer it because it's necessary to perform our contract with you, and our providers are bound by agreements that give your information protection substantially similar to POPIA's.

Your rights

• Access (section 23): download your data in the app, or ask us what we hold.
• Correction and deletion (section 24): edit or delete in the app, or ask us.
• Object (section 11(3)): object to processing on reasonable grounds.
• No direct marketing (section 69): we don't send marketing without your consent.
• Automated decisions (section 71): Listenwell's AI doesn't make decisions with legal or substantial effects on you.
• Complain (section 74): to us first if you like, and to the Information Regulator at any time.

To use any right, email support@listenwell.io. It's free, and we'll reply within 30 days.

Security and security compromises

We protect your information with encryption in transit, hashed passwords, access controls and rate limits. If we have reasonable grounds to believe your information has been accessed by someone unauthorised, we'll notify the Information Regulator and you as soon as reasonably possible (section 22).

Information Regulator (South Africa)

Website: inforegulator.org.za (complaints can be lodged through its eServices portal). General enquiries: enquiries@inforegulator.org.za, toll free 0800 017 160.

Access to information (PAIA)

To request records we hold under the Promotion of Access to Information Act 2 of 2000, email support@listenwell.io with the subject "PAIA request". Requests for your own personal information are handled as access requests under POPIA, free of charge.

If you need support

Listenwell isn't an emergency service. In South Africa, call 112 or SADAG on 0800 567 567.