Listenwell
Your data protection rights (UK and EU GDPR)
Last updated: 11 November 2026
This page explains your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, if you live in the European Economic Area, the EU GDPR. Our Privacy Policy has the full detail of what we collect and why.
Who is responsible for your data
Redplumm International Limited is the controller of your personal data. We're registered in England and Wales (company number 12641418) and with the Information Commissioner's Office (ICO) as a data controller, registration number ZC271857. You can check our entry on the ICO register.
Registered office: 2 Wilkins Way, Bexhill-on-Sea, East Sussex, TN40 2RD, United Kingdom. Data protection contact: support@listenwell.io.
Our lawful bases, in short
- Contract (Art. 6(1)(b)): to run your account and the service you've signed up for.
- Explicit consent (Art. 9(2)(a)): for health and other special category information you choose to share. You give it when you create your account.
- Legal obligation (Art. 6(1)(c)): for example, keeping tax records.
- Legitimate interests (Art. 6(1)(f)): keeping Listenwell secure and preventing misuse.
Your rights
| Right | What it means at Listenwell |
|---|---|
| Be informed | This page, the Privacy Policy and the Cookie Policy. |
| Access (Art. 15) | Download everything we hold in the app (You → Download my data), or email us. |
| Rectification (Art. 16) | Edit your profile and what Listenwell remembers in the app, or ask us. |
| Erasure (Art. 17) | Delete conversations or your whole account in the app. See Delete your account. |
| Restriction (Art. 18) | Ask us to pause using your data while a concern is looked into. |
| Portability (Art. 20) | Your download is a machine-readable JSON file. |
| Object (Art. 21) | Object to processing based on our legitimate interests. We don't do direct marketing. |
| Automated decisions (Art. 22) | Listenwell's AI doesn't make decisions with legal or similarly significant effects on you. |
| Withdraw consent (Art. 7(3)) | Stop using Listenwell and delete your account. This doesn't affect what we did lawfully before. |
How to use your rights
Most rights are built into the app. Otherwise email support@listenwell.io from the address on your account. It's free. We reply within one month. If a request is complex we may extend that by up to two more months, and we'll tell you why within the first month. If we need more information to understand your request, the time limit pauses until you reply.
Complaints about how we handle your data
You can complain to us directly. Email support@listenwell.io with the subject "Data protection complaint", or write to us at the address above. We'll acknowledge your complaint within 30 days, look into it properly, keep you updated, and tell you the outcome without undue delay.
You can also complain to the Information Commissioner's Office (0303 123 1113) at any time. If you live in the EEA, you can complain to the data protection authority where you live or work.
International transfers
Some of our providers process data in the United States. We protect those transfers with UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework where the provider is certified) or the ICO's International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses. See International transfers.
If something goes wrong
If a personal data breach is likely to put you at risk, we'll report it to the ICO within 72 hours of becoming aware of it where the law requires, and tell you without undue delay if it's likely to put you at high risk.
Other countries
If you're in South Africa, see our POPIA notice.