Acceptable Use Policy

Last updated: 10 November 2026

Listenwell is a private space to think out loud, and you can talk about whatever's on your mind, including hard and painful things. This policy covers the few things we don't allow, so the service stays safe, fair and working for everyone. It's part of our Terms of Service.

Please do

• Use Listenwell for yourself, for personal reflection and support.
• Be honest. It works best that way.
• Reach out to real people and professionals too, especially if you're struggling. If you're in crisis, contact emergency services (see Safety).

Please don't

• Use Listenwell if you're under 18.
• Use it to plan or encourage harm to anyone, or to get help with anything illegal, such as stalking, harassment, abuse, controlling someone, or fraud.
• Share your account, or use someone else's.
• Use it for someone else's therapy or care, for example as a professional using Listenwell with clients, or to record or assess another person without their knowledge.
• Upload or share other people's private information beyond what you need to talk about your own life.
• Try to break, overload or get round it: hacking, probing for weaknesses, getting round usage limits or payments, automated access, scraping, or flooding it with requests.
• Try to make the AI produce harmful content, or copy, resell or build a competing product from Listenwell or its outputs.
• Pretend to be Listenwell, or suggest you're connected with us when you aren't.

What happens if this policy is broken

Depending on how serious it is, we may warn you, limit features, or suspend or close your account (see our Terms). We'll explain why where we safely can. If we believe someone is at immediate risk of serious harm, or the law requires it, we may share relevant information with the authorities.

Reporting a problem

If you find a security issue, or think Listenwell is being misused, please email support@listenwell.io.