Delete your Listenwell account

You can delete your Listenwell account, made by Redplumm International Limited, and all its data at any time. There are three ways.

1. In the app (fastest)

Open Listenwell and go to the You tab.
Scroll to Your data and tap Delete my account.
Enter your password and confirm. Your data is deleted straight away.

2. On the web

Sign in at listenwell.io/app.
Go to Settings, open Delete my account, enter your password and confirm.

Forgotten your password? Reset it first.

3. By email

Email support@listenwell.io from the email address on your account and ask us to delete it. We'll confirm and delete it within 7 days (and always within one month).

Before you delete

You can download your data first (You → Download my data).
Deleting your account doesn't cancel a subscription. Cancel in Google Play → Payments & subscriptions → Subscriptions, or you may still be charged.
Deletion is permanent. We can't recover your account afterwards.

What's deleted, and what we keep

Deleted immediately	Kept for a limited time
Your profile, email and password; your subscription record; every conversation and transcript; notes, journal entries and pictures; memory; check-up and personality results; bookings; notification settings and registered devices	Backups: deleted data can remain in rolling database backups for up to 30 days. AI providers: their temporary copies are deleted within 30 days. Purchase records are kept by Google Play or Apple under their own policies.

Want to delete just some data, like a single conversation? You can do that in the app: open the conversation in your Journal and tap Delete. You can also edit or clear what Listenwell remembers about you.

More detail is in our Privacy Policy.