Help and contact

Email us

support@listenwell.io. We're a small team and usually reply within 2 working days. Please write from the email on your Listenwell account if your question is about your account, and never send us your password.

Common questions

I forgot my password

Reset it here. We'll email you a link that works for an hour.

How do I cancel my subscription?

On Android: open Google Play → your profile picture → Payments & subscriptions → Subscriptions → Listenwell → Cancel. You keep your plan until the end of the month you've paid for. See Pricing.

I'm not getting reminders

Check that notifications are switched on for Listenwell in your phone's settings, and on the You tab in the app. On Android, also check the "Reminders and journal" notification category.

Voice isn't working

Make sure Listenwell has permission to use the microphone, and that you have a reasonable internet connection. You can always type instead: tap "Prefer to type?" on the Talk screen.

Listenwell remembered something wrong

Go to Journal → "What I remember about you" → Edit, and correct or delete it.

How do I delete my data?

See Delete your account. You can also delete single conversations in your Journal.

Data protection requests

To access, correct or delete your data, or to object to how we use it, email support@listenwell.io with "Data request" in the subject. See your rights in our Privacy Policy.

Complaints

If you're unhappy with Listenwell, email support@listenwell.io with "Complaint" in the subject. We'll acknowledge it within 2 working days and aim to resolve it within 14 days. If it's about your data and you're not satisfied with our answer, you can contact the Information Commissioner's Office.

Company details

Redplumm International Limited
Registered in England and Wales, company number 12641418
Registered office: 2 Wilkins Way, Bexhill-on-Sea, East Sussex, TN40 2RD, United Kingdom