Accessibility statement

Last updated: 10 November 2026

We want everyone to be able to use Listenwell, including people who use screen readers, keyboard navigation, voice control, larger text or reduced motion. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across the website, web app and phone app.

What we've done

• Talk or type: every conversation can be had by voice or by typing, and voice replies are shown as captions on screen.
• Pages use proper headings, labels and landmarks, and there's a "skip to content" link.
• Text and buttons have strong colour contrast, and focus is clearly visible when you use a keyboard.
• Text resizes with your browser and phone settings, and the layout works on small screens.
• Animations are gentle and switch off if your device is set to reduce motion.
• Images, including session pictures, have text descriptions (captions).

Known limitations

• Session pictures are drawn by AI. Their captions describe the meaning but not every visual detail.
• Voice recognition can struggle with some speech patterns or noisy places. Typing is always available instead.
• We haven't yet had an independent accessibility audit. We plan to before our full launch.

Tell us about a problem

If something is hard to use, or you need information in a different format, email support@listenwell.io. We'll reply within 5 working days and work with you to fix it.